RETURN, REFUND & EXCHANGE POLICY
1. The amount is US$100 or less -- After we confirm that the parcel was returned as our request, we will arrange a refund for you within 48 hours.
2. The amount is US$101 or more -- We will record your return information firstly. After we received the parcel, we will arrange a refund for you within 48 hours.
Refund time and attention:
1. Refund will be transferred to the original account.
2. Refund arrival time:
For the credit card refunds, it takes 7-14 business days for the transaction to be processed.
For the PayPal refunds, it takes up to 72 hours for the transaction to be processed.
Customers can contact us within 30 days from the date of receiving item(s). If you have received defective or damaged, wrong size or wrong product, please email us immediately.
We will not accept returns under the following conditions:
1. Items out of the 30 days time-limit.
2. Washed, used or misused items.
Please note that the item(s) must be returned with all of the tags intact. All returned items must be in a brand-new condition, unused, unwashed and with the original tags and package.
On customer's duty, customers will be responsible for paying the return shipping fee and then we can arrange an exchange or refund(not include the original shipping fee).